Provider Licensure Board Information

Texas Board Information

Contact Information

Board Name: Texas State Board of Examiners of Marriage and Family Therapists

Governing Body: Texas Behavioral Health Executive Council (BHEC)

Address: 1801 Congress Ave., Suite 7.300, Austin, Texas 78701

Phone: (512) 305-7700

Investigations/Complaints (Toll-free): (800) 821-3205 (24-hour system)

Website: Texas State Board of Examiners of Marriage and Family Therapists

Staff Administrator: Sarah Faszholz, M.B.A.

License Verification Process

To verify the license status of a Marriage and Family Therapist in Texas:

Visit the Texas Behavioral Health Executive Council License Verification Portal
Select “Marriage and Family Therapist” from the profession dropdown menu
Enter the licensee’s information (at least one search criterion is required):
- License Number (if known)
- First and Last Name
- Business Name
Click “Search” to view the results
Click on the licensee’s name to view detailed information including:
- License status (Active, Inactive, Expired, etc.)
- Issue and expiration dates
- Any disciplinary actions or restrictions
- License type (LMFT, LMFT-Associate)

Note: The verification system is updated in real-time and provides the most current information about a therapist’s licensure status.

Complaint Process

To file a complaint against a licensed Marriage and Family Therapist in Texas:

Visit the BHEC website and navigate to “Discipline and Complaints” section
Complete the complaint form provided on the website
Provide all relevant documentation supporting your complaint
Submit your complaint through the online system or call the 24-hour toll-free complaint line at (800) 821-3205
The Board will review your complaint and determine if an investigation is warranted
You may be contacted for additional information during the investigation process
The Board will take appropriate action based on investigation findings

Note: Complaints are taken seriously, and all information provided is kept confidential throughout the investigation.

Filing a Consumer Complaint with Texas Attorney General

If you believe a therapist has engaged in deceptive business practices or other consumer law violations, you can file a consumer complaint with the Texas Office of the Attorney General:

Visit the Texas Attorney General’s Consumer Protection webpage
Select the type of complaint you wish to file:
- Online complaint form
- Downloadable PDF form to mail or fax
For online complaints:
- Create an account or continue as a guest
- Select “Health Service” as the complaint category
- Complete all required fields with detailed information about your complaint
- Upload any supporting documentation (receipts, contracts, correspondence)
- Review and submit your complaint
For mail-in complaints:
- Download and print the complaint form
- Complete all sections
- Attach copies of supporting documents
- Mail to: Office of the Attorney General, Consumer Protection Division, PO Box 12548, Austin, TX 78711-2548

Contact Information:

Consumer Protection Hotline: (800) 621-0508

General Information: (512) 463-2100

Note: The Attorney General’s Consumer Protection Division handles complaints related to deceptive trade practices, fraud, and other consumer issues, while the licensing board handles complaints about professional conduct and ethics violations.

Florida Board Information

Contact Information

Board Name: Florida Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling

Governing Body: Florida Department of Health

Phone: (850) 488-0595

Website: Florida’s Mental Health Professions

License Verification Process

To verify the license status of a Marriage and Family Therapist in Florida:

Visit the Florida Department of Health License Verification portal
Select one of the search methods:
- License Verification: Search by license number and profession
- Practitioner Profile: Search by name and profession (provides more detailed information)
For name search:
- Select “license type” from the profession dropdown
- Enter the therapist’s last name (and optionally first name)
- Click “Search”
Review the search results and click on the therapist’s name to access their profile
The detailed profile will include:
- License status and type
- Original issue date and expiration date
- Primary practice address
- Education information
- Any disciplinary actions or public complaints

Note: Florida’s verification system allows you to print license verification directly from the website, which can be useful for employers or clients requiring proof of licensure.

Complaint Process

To file a complaint against a licensed Marriage and Family Therapist in Florida:

Visit the Florida’s Mental Health Professions website
Click on the “File a Complaint” link prominently displayed on the homepage
Complete the complaint form with all required information
Provide supporting documentation for your complaint
Submit your completed form and documentation as instructed
The Board will review your complaint and determine if an investigation is warranted
You may be contacted for additional information during the investigation process
The Board will take appropriate action based on the investigation findings

Note: For specific questions about the complaint process in Florida, contact the Board directly at (850) 488-0595.

Filing a Consumer Complaint with Florida Attorney General

If you have a consumer complaint related to deceptive practices or other consumer law violations by a therapist in Florida, you can file a complaint with the Florida Office of the Attorney General:

Visit the Florida Attorney General’s Consumer Protection webpage
Click on “File a Complaint” to access the online complaint form
Select a complaint category (typically “Health and Medical Issues” for therapy-related complaints)
Complete the online form with detailed information including:
- Your contact information
- The therapist’s or business’s information
- Description of the problem
- Details of any payments made
- Previous attempts to resolve the issue
Upload any supporting documentation (receipts, correspondence, contracts)
Review and submit your complaint

Alternative Filing Methods:

If you prefer not to file online, you can download a PDF complaint form and mail it to:

Office of the Attorney General PL-01 The Capitol Tallahassee, FL 32399-1050

Contact Information:

Consumer Protection Hotline: 1-866-9-NO-SCAM (1-866-966-7226)

Outside Florida: (850) 414-3990

Note: The Florida Attorney General’s Office focuses on patterns of unfair or deceptive business practices, while the professional licensing board handles complaints about professional conduct, ethics, and standards of care.

Essential Considerations When Filing a Complaint

Be specific about your concerns and provide all relevant information
Include dates, times, and locations of incidents
Provide copies of any supporting documentation (keep originals)
Include names and contact information for any witnesses
Understand that filing a complaint initiates a formal process
The licensee will typically be notified about the complaint
Investigations may take several months to complete
The outcome of investigations will be determined based on evidence and applicable laws/regulations

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